IT Guy Is Upset In my short time as an IT "professional", I have found that the vast majority of computer users are still very uneducated about how to use their devices. Trying to help them without making them feel pretty dumb, is a task in itself. Here are some of the things I hear and see on a daily basis.
Open letter to heldesk ticket stealer

I had the tools to replace the cd tray on that laptop! I did the hard work and you just take all the credit on the ticket? All you did was ship it to the user. Pay homage! I want to give your pc the old LoveLetter virus. I guess I’d get fired for that though. “Some risks are worth the reward”